Your first visit starts with a skin consultation covering your concerns, products, lifestyle, and sensitivities. Your facial is fully customized with cleansing, exfoliation, extractions (if needed), treatment masks, and massage. Afterward, your skincare trainer will walk you through product recommendations and a simple routine.

Yes. A short intake form helps us understand your skin, allergies, and products so we can customize your treatment safely. It takes about a minute to complete.

Allow about 60 minutes total for a Power Facial—45 minutes for treatment plus consultation and recommendations. Longer facials will require additional time.

Wear something comfortable and avoid high necklines so we can easily access your neck and shoulders.

Yes. All facials are fully customized and designed to work across all skin tones, types, and conditions.

Yes. Your booking account is separate and linked to your in-store profile.

This secures your appointment under our cancellation policy. You won’t be charged unless you cancel late.

No worries—your membership pricing is applied at your appointment.

Book normally and bring your gift card to your appointment. We’ll apply it in-shop.

We recommend booking to guarantee your time and allow us to prepare your facial.

We require 24 hours notice. Late cancellations result in a 50% service charge.

Yes—online or through the shop, with 24 hours notice.

Your service may be shortened to avoid impacting the next guest.

Facial pricing varies by location but typically ranges from $95 to $185. View services.

We accept credit cards, gift cards, and membership balances.

Current promotions are available on our homepage or location pages.

Yes — learn more about memberships here.

No — gratuities are appreciated but not included.

Yes — check out our memberships here.

Please contact feedback@skoah.com.

Enter it at checkout. Only one code can be used per order.

View locations.

Hours vary by location — check the location page for details.

Most offer the full range, but availability may vary slightly by location.

Standard: 5–10 business days. Express: 2 days. International: ~10 days.

We ship internationally. Duties and taxes may apply depending on your country.

Free over $80 (Canada/US). Otherwise from $12–$55 depending on speed/location.

No, not currently.

You’ll receive a tracking email once shipped.

Email orders@skoah.com and we’ll help.

Yes — leave a note at checkout.

Contact us ASAP before it ships.

Yes — we use SSL encryption for all transactions.

Not directly — contact us for help applying it.

Email us with your order number and we’ll fix it.

Yes — within 60 days if at least 80% full.

We offer a 60-day guarantee — exchange or refund available.

It’s sent instantly to the recipient via email.

Email us with your card number.

Most can — contact us if you have issues.

No — all gift cards are final sale.

Yes — services or products depending on card type.

Contact us for assistance.

View full policy.

Email us or return in-store with receipt.

Typically within 5 days after receiving your return.

Email us with a photo and we’ll fix it right away.

No — online and in-store returns are handled separately.

We recommend once a month to keep your skin balanced, strong, and performing at its best.

Weekly facials can overstimulate your skin. For most people, once a month is ideal.

A 45-minute facial including cleansing, exfoliation, extractions, customized treatment, and massage.

It’s a results-driven, customized treatment designed to target exactly what your skin needs.

Power facial is 45 minutes. Facialicious is 75 minutes with additional masks and extended massage.

75 minutes.

Not recommended if you have pacemakers, metal implants, heart conditions, epilepsy, pregnancy, high blood pressure, or inflamed skin.

We typically recommend the power facial or facialicious, depending on your skin.

Yes—every facial is fully customized. Add-ons like LED or ultrasonic treatments can enhance your results.

Yes—your facial will be customized to suit your skin.

Yes—your treatment will be adjusted to ensure safety.

We recommend facials once skin changes begin (around puberty).

We only extract what’s ready to avoid damaging your skin. Consistent hydration helps improve results over time.

Steam can irritate the skin. We use professional exfoliation instead.

We use a gentle method that allows your skin to release buildup naturally.

Sometimes—it depends on the finishing products. Let us know your preference.

Yes—any redness should subside within about an hour.

Yes—just let your skincare trainer know.

We include a variety of massage techniques to provide a full experience.

Yes—your treatment can be adjusted.

Yes—it will be removed at the start of your treatment.

We recommend waiting 24 hours.

No—we’ll cleanse your skin when you arrive.

No—resume your routine later that day or the next morning.

Yes—this helps products absorb better.

Wait at least 48 hours.

Wait about one week.

We use our lip dip treatment.

Yes—it helps target acne-causing bacteria.

This treatment uses a high-strength glycolic acid to exfoliate the skin more deeply than at-home products. It helps brighten dull skin, improve tone and texture, and target hyperpigmentation. This facial should not be done more than 4 times per year.

It removes the outer dead layers of the skin, improving texture, fading pigmentation, reducing signs of aging, and helping decongest pores for a smoother finish.

Not necessarily. The treatment exfoliates using glycolic acid, but visible peeling doesn’t always occur. You’ll still get the benefits of smoother, brighter skin.

We recommend about once every 3 months. In between, regular facials help maintain your results. Doing peels too often can increase sensitivity and irritation.

Your skin may become more sensitive. This treatment is not recommended for those who are pregnant, breastfeeding, using retin A/Accutane, or have sensitive, broken, or irritated skin. Avoid waxing a few days before and after.

Those using Accutane or retin A, pregnant or breastfeeding individuals, and anyone with sensitive, broken, or irritated skin should avoid this treatment.

You may feel tingling or warmth during treatment. This is normal. If it becomes uncomfortable, your skincare trainer can adjust or neutralize the peel.

Your skin may feel slightly sensitive or look a bit pink. The exfoliation continues for a few days. Avoid sun exposure and wear SPF daily. Some people may experience temporary oil increase—using toner can help manage this.

Peels lower the skin’s pH (making it more acidic). The neutralizer or toner helps bring the skin back to balance and calm the effects of the treatment.

skoah products blend the best of science and nature. We use high-quality ingredients like plant extracts, refined oils, and active ingredients that are proven to support healthy skin. Our formulas are designed to be effective, gentle, and easy to use.

We do not test on animals and are PETA certified. Most of our products are vegan, with a few exceptions like lip products that may contain lanolin.

Yes — skoah products do not contain wheat and are considered gluten-free. Our products are designed to work on the surface of the skin and are not intended for ingestion.

You might, but most people with sensitive skin do well with skoah products. We use minimal irritants and offer a range of options so you can find what works best for your skin.

No — it’s not antifreeze. In skincare, propylene glycol is a safe, plant-derived ingredient used to help hydrate and deliver ingredients into the skin.

Ingredients must be listed using their full scientific names (INCI standards). Longer lists don’t mean worse formulas — they often reflect well-formulated, regulated products.

Toner helps rebalance your skin after cleansing, lightly hydrate, and prep your skin so the rest of your routine works better.

No — toners may feel like water, but they help hydrate, remove leftover impurities, and bring your skin back to its optimal pH so products absorb better.

Use toner after cleansing and before serums or moisturizer — anytime water touches your face, toner helps rebalance your skin.

Yes — some products are fragrance-free. Others use small amounts of high-quality fragrance to enhance the experience without causing irritation.

We use minimal, high-quality fragrance to create a pleasant experience. Some products naturally carry the scent of their ingredients.

Apply sunscreen 15–30 minutes before sun exposure and reapply every 2 hours, especially if sweating or swimming.

SPF (Sun Protection Factor) measures how well a sunscreen protects your skin from burning compared to no protection.

Not usually — SPF 30 provides strong protection when applied properly. Reapplication is more important than higher numbers.

UVA rays cause premature aging, while UVB rays cause sunburn. Both contribute to skin damage, which is why broad-spectrum protection matters.

Some formulas are slightly more viscous to control how much product is used and improve performance.

This can happen if your skin is sensitive — you may be feeling soothing or active ingredients working.

Face skotion is richer and suited for most skin types, while face skotion lite is lighter and better for oilier or breakout-prone skin.

Serums contain higher concentrations of active ingredients, which makes them more targeted and results-driven.

Gold kream is ideal for dry or mature skin and focuses on firming and hydration. Dream kream is a richer night moisturizer designed to repair and support the skin barrier.

We stand behind our products and offer a 60-day product pledge, so you can try them with confidence.

Yes — all skoah products are gender-neutral and designed for all skin types.

Yes — it’s designed for regular use, but adjust based on how your skin feels.

Unopened products typically have a shelf life of about 18 months. Once opened, we recommend using them within 12 months.

Most skoah products are safe to use during pregnancy and breastfeeding. We recommend avoiding retinol and stronger exfoliating ingredients.

If you’re unsure, check with your healthcare provider or speak with a skin care trainer for personalized guidance.

Mostly yes — although some professional-use products are only available in-clinic.

AHA exfoliates deeper using acids, while enzyme exfoliation works on the surface to gently break down dead skin. Enzymes are typically more suitable for sensitive skin.

Vitamin C is an antioxidant that helps brighten skin, reduce the look of uneven tone, and protect against environmental damage.

Yes — skoah products can be used alongside other skincare brands, though we recommend keeping your routine simple for best results.

Skin can sometimes react when starting new products. If breakouts persist, try adjusting your routine or reach out for guidance.

Take our skin quiz or connect with a skin care trainer for personalized recommendations.

Yes — you can shop online or in-store anytime. Facials are recommended but not required.

No — we sell exclusively through skoah.com and our facial shops to ensure product quality and authenticity.

Store in a cool, dry place away from direct sunlight. Some products (like vitamin C or retinol) benefit from extra care with light and heat exposure.

Yes — most products are suitable for teens. A simple routine is recommended: cleanser, toner, moisturizer, and SPF.

We produce locally in small batches to reduce waste and ensure freshness. We use recyclable packaging, prioritize ethically sourced ingredients, and are proudly cruelty-free.

Yes — our glass and plastic packaging is curbside recycling friendly. We recommend rinsing containers before recycling.

Our products are made in Canada in small batches to ensure quality, freshness, and consistency.

For us, clean beauty means using high-quality, effective ingredients while avoiding unnecessary irritants. Our formulas are designed to be safe, balanced, and results-driven.

We do not test on animals and are PETA certified. Most products are vegan, with a few exceptions.

Cruelty-free means the product is not tested on animals. Vegan means it contains no animal-derived ingredients. A product can be cruelty-free without being vegan.