membership FAQ

Here are some frequently asked questions about our memberships! Have a question that's not here? Email us at

Which membership is right for me?

This depends on how often you'd like to come in. On a Monthly membership you'd be coming in for facials ever 4-6 weeks. On a Yearly membership, you'd come in every 2-3 months. Our Monthly membership is also a recurring monthly payment and cancellable at any time after 3 months, whereas our Yearly membership is an annual membership and expires one year from purchase.

How does my membership work?

Your balance is updated at the time of your payment (either monthly or yearly), and becomes skoah facial dollars for you to use on facials at your preferred member pricing.

Your balance will not expire on a Monthly membership, and instead accumulates if it's not used. Every Monthly membership payment of $65 is equal to one 45-minute facial at member price, but you can accumulate your balance to use on a longer facial. 

Your balance will expire one year from activation on a Yearly membership. But have no fear, if you renew before your expiry, your balance will roll over.

How do I cancel my membership?

Any monthly membership can be cancelled by contacting your local facial shop or by emailing Monthly memberships can be cancelled at any time after the first 3 payments from the activation date. If cancelled within the first 3 payment period, you'll have to pay the remaining monthly payments. After cancellation, your balance can be used at any time towards any facials, but without your preferred member pricing and other member perks.

Yearly memberships cannot be cancelled.

Can I share my membership?

Unfortunately no, your membership is a part of your individual profile with us along with all of your history. Only you have access to that balance; however, a perk of being a member is that you can share your 10% product discount with any friend you bring in with you for a facial.

I've misplaced my terms and conditions, what are they?

Have no fear! See below:

Memberships are non-refundable, non-transferable, not redeemable for products, and cannot be used or combined with other promotions or offers. Members with accounts in good standing enjoy the member product discount of 10% at any time during their membership term. Last minute cancellations without 24 hours notice will result in 50% of the facial price be deducted from the membership balance.

Monthly member facial pricing*:
45 min [ $65 ]
75 min [ $95 ]

Your monthly facial balance will be updated at the time of each $65* monthly payment. After 3 payments of $65*, monthly memberships may be terminated at any point by completing a membership cancellation form at your local facial shop. Any unused facial dollars will still be available to use afterwards towards facials at non-member pricing.
Yearly memberships expire 1 year from date of purchase.

Purchase or use of a membership constitutes acceptance of the terms and condition of the skoah Facial Shop Membership program.

*applicable taxes may be added