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Help

At skoah we try to keep things simple.  Buying skoah products online is easy.  If it is your first time shopping at skoah.com, you don't have to create an account but and an account will be automatically created while you place your order.  If you have shopped with us before, we'll do our best to 'recoginize you' even if you can't recall your account information.  We're happy to help if you can't remember your password.  If you ever experience any difficulties or have questions you can not find answers to, just email or call 1888 my skoah (697 5624).  We are here to help.

 

finding products

Locate a product by browsing through our product categories or directly from our main products page.  When you find a product that interests you, click on the name or the small image of the product to see its product detail page, where you'll be able to get more information about the item.

 

adding products to your shopping bag

If you want to order an item, click the "add to bag" button on the right side of the product page.  You will now be able to view your shopping bag.  Click on the "keep shopping" button to continue browsing, if you would like to add more products to your kart before proceeding to the checkout.  You can always view the contents of your kart at anytime by clicking "view my shopping kart" on the top right hand corner of every page.

  

proceed to checkout

Review the contents of your shopping kart.  If you are ready to purchase everything in your kart, click the "checkout" button.  You will progress to the checkout page.

  

checkout

Please reveiw your order and enter the deilivery information followed by your shipping information.  If they are the same, just check the box indicating they are the same.  Next, enter your promo code if you have one.  Be sure to select a shipping option after this if you haven't already done so.   Now enter your payment information (gift card, credit card, or both).  Afte this, you can add any special instructions or notes you have or us or for us to pass along to the recipient.  Finally, click the "review order" button.  You'll get a final chance to review your order before you submit your order.

  

review and submit order

Review the contents of your shopping kart and the check the other information you have provided.  After reviewing your order, click the "submit order" button to complete your purchase.  After you complete your purchase, we will send you a confirmation e-mail. We'll e-mail you again once we have shipped your order.

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