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Booking Help

online bookings are coming soon!

 

Please email or call the location of your choice to book an appointment.

As always, if you are having any problems booking an appointment give us a call at customer support centre: 1 888 697 5624

 

How far in advance do I need to book?

All skoah stores will take last minute/ walk in appointments. However, to guarantee that there is an available opening, it is always best to book at least 1 week ahead of time!

What information is required when booking an appointment?

We require a major credit card for all appointments to ensure we have time reserved for you and only you! You will not be required to pay with the same credit card at the time of booking and may choose to pay with any form of payment.

What will happen to my credit card information?

We do not store credit card numbers on file. Credit card numbers taken with appointments are tokenized and encrypted at the time of booking and will not be visible to anyone.

How much time do I have to cancel without a cancellation charge?

We require at least 24 hours notice before your appointment if you wish to change or cancel your time. Any appointments canceled with less notice will be charged 50% of the retail service charge.

I have a gift kard. Why do I need a credit card?

In order to secure the booking, our system requires a major credit card. You can absolutely use your gift kard to pay for the service after the treatment - the card used to secure the booking will not be charged for the appointment unless the appointment is cancelled with less than 24hr notice.

Will you call me to remind me that I have an appointment?

Always! We will call 72 hours (aka 3 days) in advance to remind you of your appointment. If you prefer an email reminder, please let us know at the time of booking!

What do I need to bring before I arrive for my appointment?

Nothing but yourself! No preparation needed!

I plan to go to an event after. Will I break out?

Our facials are gentle but effective. We apply calming ingredients to the skin to keep the skin at it's normal tone and colour. Be prepared to go straight for cocktails with a healthy looking glow!

Who will be doing my facial?

Our skin care trainers are all professionally trained aestheticians in addition to being qualified to perform skoah facials and brow services. We set the same standards in quality performance for all skin care trainers therefore you will be sure to get a fantastic experience with every visit!

If your treatment ever not feel up to standards, we want to know! We love feedback they help us be better, so please don't hesitate to connect with us. feedback@skoah.com

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